The survey invitation and reminder emails sent to respondents to complete the GLA cannot be edited.
These emails use a standard format to ensure consistency across the GLA process and translations, reduce the risk of errors, and help respondents clearly understand what action is needed. The emails are also optimized to improve deliverability, which helps reduce the chance that messages are blocked, filtered, or marked as spam.
You may personalize the GLA experience for clients via separate communications to participants or respondents outside the platform, but the automated GLA survey emails themselves cannot be changed.